FAQ

  • What currency are the prices listed?
    • Prices are listed in USD (United States Dollar).

  • Do you ship internationally?
    • Yes, we do, please review our selection of shipping options in the Checkout menu. Dandy Puppetrois is located in the United States and we only ship through the United States Postal Service (USPS) with First Class or Priority Mail. Shipping costs are based on a combination of location, estimates, and insurance. We cannot mark down packages regarding customs, thank you for understanding.

  • How does the Made-to-Order process work?
    • During a collection release, we offer a limited number in stock Ready-to-Ship and then offer the rest Made-to-Order. This means materials are sourced after your order is placed, assembled, and then shipped to you. Due to this process, you accept that assembly and shipment can take anywhere from 2-16 weeks after your order is placed and cannot be rushed ordered.
  • What is the return/refund policy?
    • Unfortunately, we do not provide refunds. All jewelry sales are final. However, if your piece is damaged during transit or contains other notable problems, we are more than happy to discuss exchanging/replacing the piece.
  • Do you take payment plans?
    • Yes, we do. Please use the contact form on the Contact page to discuss with us a payment plan option. All payment plans require a non-refundable first down-payment and are only available while supplies last for a certain series. Should you choose not to finish the payment plan, the first payment will not be returned and the item(s) will go back into stock.

  • What is the jewelry made out of?
    • All jewelry is presently made out of laser cut acrylic plastic and wood. Rings and chains are hypoallergenic stainless steel only. Hardware is typically aluminum or steel. Beads are plastic and glass. Acrylics are sourced from manufacturers and suppliers located in the US, the UK, China, and Japan. Beads and metals findings are sourced from the US, Czech Republic, and China. Our ring bases are sourced from an independent creator in Indonesia and a reputable jewelry company in China. Enamel pins are typically coated to avoid metal-to-skin contact and are sourced from a reputable manufacturer in China.
  • Who makes Dandy Puppetrois?
    • Dandy Puppetrois is made by one artist. The artist designs the products, the artwork and marketing material, creates and maintains the website, assembles all the jewelry, and ships all the packages. All pieces are designed and cut in house then assembled by hand in house.

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